Contact
Help & support
The quickest way to a person, and which route fits which problem.
This document is a draft
It states the platform's intended position and has not yet been reviewed by a lawyer. Contact details and response commitments are not final. It is published now so the terms of the product are visible before it takes real money, not because it is settled.
Which route fits
Something is wrong with a campaign or an organisation
Suspected fraud, a safety concern, or a story that does not add up. This route can suspend payouts while we investigate — email cannot.
Access, correct or erase your data
Including a beneficiary asking for a photograph or story to be taken down. No account needed; we verify identity before acting.
A donation, a refund or a receipt
A payment that did not go through, a duplicate charge, a receipt that has not arrived, or a PAN you need to correct.
You run an NGO and need help
Verification, documents, campaigns, withdrawals and utilisation updates. Sign in first so we can see your organisation.
Common questions
How do I get my 80G receipt?
Give with your PAN and address, or add them later from your account before 31 March. The receipt is issued automatically and waits in your account.
My payment failed but money was taken. What now?
A failed payment is reversed by your bank, usually within 5–7 working days. If it has not come back after that, email us with the date and amount.
Can I stop a monthly gift?
Yes, any time, from Monthly giving in your account. Nothing further is taken.
Can I give without my name showing?
Yes. Tick “Keep me off the public donor list” under More options when you give.
Grievance officer
A grievance officer has not yet been named, and we are not going to invent one on a statutory page. Until the appointment is made, grievances go to grievances@example.invalid and through the grievance form, and are handled by the operations team. This page will name the officer as soon as there is one.
If a first response does not resolve your complaint, reply to it and ask for escalation. Every grievance carries a reference and a status through to resolution.
Registered office
Ujala Hope Foundation
309, Tower A, Eleven Bay, Gurgaon, Haryana(122001)
What we cannot do by email
- We cannot change a donation's amount or destination after it is confirmed. A refund and a fresh donation is the only route.
- We cannot issue a receipt for a financial year that has already been filed. Tax details must be added before 31 March.
- We cannot pass a message to an organisation on your behalf, or share a donor's details with one.